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NZXT官方發表：NZXT H1機殼安全問題警示(官方寄送維修套件解決)

NZXT H1直塔式ITX機殼上組合附件會造成機殼內電線走火

  目前歐美正值感恩節日假期，美商NZXT(恩傑)發表了NZXT所附的PCIE延長線固定在PCB螺絲會發生電線走火(火燒機)，並提出了寄送維修套件(螺絲)的解決辦法，目前的建議是即刻關機直到收到維修套件為止，目前還在跟美國消費品安全委員會(CSPC)討論下一步做法是什麼？

  有組NZXT H1機殼的網友暫時關機不要使用，雖然目前全球有發生火燒機的NZXT H1機殼少於10台，目前通路店家還有賣，還在組裝的鄉民趕快停止啊。NZXT(恩傑)官方都呼籲安全問題警示！都發生燒機了，還沒全面招回換機或維修？

以下來自NZXT(恩傑)發表：DETAILS ON H1 CASE SAFETY ISSUE
https://blog.nzxt.com/details-on-h1-case-safety-issue/

WHAT’S GOING ON?
We’ve identified an issue with the H1 case where a short on the PCIe riser
cable connection can lead to a potential safety hazard. This issue has
currently affected fewer than ten H1 cases.

To be extra cautious, we have paused sales on NZXT & NZXT BLD and asked
resellers to temporarily pause sales as well while our engineering team is
confirming the issue and preparing a solution.

WHAT IS THE PROBLEM?
We have identified that the two screws that attach the PCIe Riser assembly to
the chassis may cause an electrical short circuit in the printed circuit
board (PCB). Repair kits are being prepared that include two new screws that
address the issue along with instructions to replace them at home.

WHAT CAN CUSTOMERS DO?
While we have identified this issue as an extremely rare occurrence, the
absolute safest approach is to power-down your H1 until a kit is sent out to
you and the repair is made.

We will be taking customer information and providing early repair kits as
soon as this upcoming week. These kits will allow users to make the repair at
home by replacing both screws that attach the PCIe assembly to the case.
Customers can reach out through our H1 dedicated contact channels included
below for more information.

WHAT ELSE DO CUSTOMERS NEED TO KNOW?
We are working closely with the US Consumer Products Safety Commission (CPSC)
and the proper global authorities to ensure that we are doing everything we
can to help NZXT customers. The CPSC’s function is to help people use
products safely and we have been adhering to their strongly recommended
schedule for releasing information to our suppliers and to the public. We
take this issue seriously and are working as quickly as we can to address it.

HOW DO CUSTOMERS GET IN TOUCH IF THEY HAVE ANY OTHER QUESTIONS?
We appreciate everyone’s patience. For direct contact, customers can contact
our Customer Support team via the provided number and email address.

Please direct inquiries regarding the H1 Issue to:
Phone: 1-888-965-5520 (Mon – Fri, 8am – 6pm PST)
Email: h1support@nzxt.com

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